Showing posts with label Corporate Social Responsibility. Show all posts
Showing posts with label Corporate Social Responsibility. Show all posts

Monday, 1 December 2014

6 PR lessons from clinical depression (or "How mental illness made me a better communicator")


"The opposite of depression is not happiness, but vitality."

This very telling quote is by author, journalist and mental health advocate Andrew Solomon, from his deeply moving TED lecture entitled Depression: The Secret We Share. It was midsummer of this year when I first heard the lecture, and at the time I was in the midst of the deepest, most serious bout of depression I have ever experienced. For whatever reason, Solomon's lecture struck a chord in me like nothing I'd yet heard on the subject of depression, and for a few days I listened to it over and over, latching myself onto the man's pristine prose and light-hearted pathos as though it were a life raft. It felt like a roadmap out of my malaise.

Here is the video. I highly recommend it - whether you're depressed or not.



In May of this year I announced to the world, through this very blog no less, that I was "going it alone" as an independent PR contractor. It had been tumultuous and stressful spring, but one from out of which seem to spring unexpected opportunities, and feeling adventurous at the time I embraced them. And for the first month of my voyage into the seas of freelance work, all seemed to go well. It didn't last.

The other thing that happened to me at around the same time I left my old job at the airport is that my doctor recommended that I try going off my anti-anxiety medications. I had been prescribed Duloxetine about two years previous during a time of similarly high stress, and I had been taking it religiously ever since in what had ended up being two years of tremendous professional growth and productivity. Why I thought this was a good idea at this turning point in my professional life I still can figure out, but I took my doctor's advice. This, it turned out, was a colossal mistake.

By the end of May there were plenty of outward signs that my overall mental state had deteriorated. It began with seemingly constant memory lapses, lapses that I simply put down to the stress of client-hunting and financial uncertainty. But by the end of June things had deteriorated to such an extent that I could no longer be blind to what was going on. Work assignments that would have been a breeze months before became epic struggles. All I wanted to do was sleep and hide from the world. My emotional outbursts became more and more extreme. My only moments of reprieve were swimming, running and walks with the dogs in the river valley.

Amazingly enough in retrospect, it wasn't until the first few weeks of July that I came face to face with the true depth of my depression, and when, like Andrew Solomon in his personal account in his book The Noonday Demon, I found himself completely paralyzed - and reached out to my father for help. This was the start of a long climb out of the abyss I had found myself. I found myself a new doctor and I began once again with the medications and the therapy, realizing only then that I would probably have to be on some sort of mood stabilizer for the rest of my life.

I also returned to the job market, figuring that given everything I had been through I was better off in a permanent position with good medical benefits (namely a plan that offered psychological services) and a paycheque I could count on every other week. After several months of job-hunting I figured I would have to take the next semi-decent thing on offer and then hold tight until I found something better. Instead, I landed in a fantastic position that thus far (it's only been three weeks mind you) appeals to me more than any job I've had up to now.

I'm back. A little shaken up still, but I'm back. The vitality I so sorely lacked this summer is back in full force. I'm writing again, back in classes (finishing the PR department I had to put the kibosh on in my previous job due to the onerous commute), involved in the spoken word/poetry scene and in far more of a mood to socialize than I've been in a long time. But my climb out from the abyss this summer has also meant mending relationships strained by my moods. The only way truly to break free from my summer of hurt was to be open and frank about what I had gone through, and in doing so fire a broadside at the taboo that still prevent so many of us about talking frankly about depression.

The opposite of depression is not happiness, but vitality. And as a professional writer and communicator, a key component of that vitality is being open about my experience, with the hopes that it might help others who have dealt with - or may currently be dealing with - similar struggles. And in the last few months, in my numerous conversations with friends and colleagues, I've come to several conclusions, namely:

  1. Most of the really smart people I know feel like they're barely holding it together much of the time.
  2. The communications profession is particularly rife with mood disorders, probably through a combination of the stress that comes with the job and the emotionally sensitive nature of the type of people generally drawn to the profession.
  3. People are generally forgiving when it comes to this sort of thing. And if they're not, chances are they're not people you want in your life anyway. In other words, there's nothing like a serious bout of depression to tell you who your real friends are.
  4. We all medicate. Be it uppers, downers, booze, weed, obsessive exercise, RPG games, work, reality TV, porn, Pinterest - we're all on drugs of one form or another.
But enough about me. What can we, as public relations practitioners, take away from our struggles on the fringes of mental health so as to make the world a better place, and be better at our jobs. Because ever since returning to the work world with a refreshed mind, body and soul, I've honestly felt like I'm better at my job than I was before. Could it be that going through what I went through, as unpleasant as it was (and something I wouldn't wish on anybody), was one of those "what doesn't kill you makes you stronger" things? I've never been a fan of this cliché, but my bad run of mental health made me, if not stronger, certainly more aware and mentally agile.

So what were my 'educational takeaways' from this experience? Here's my attempt at distilling them into words. I'll probably have more to add later, but here's what comes to mind now, for what it's worth.

1. The truth lies.

Any experienced public relations person will tell you that "telling the truth" is only the start of your ethical obligations in the profession. Being honest and transparent is, of course, of vital importance and a baseline requirement of any credible organization, but blurting out truths without framing them in a manner that protects you and your organization is potentially as injurious as lying. Some might interpret this as tacit dishonesty of a sort, but a comparable example would be to rephrase the sentence "We're all going to die" (an indisputable truth) with "We only live ones, so let's make the most of it." Is this a spin? Perhaps, but it's one that we're all better off with.

Anybody who has ever battled clinical depression will tell you that, when you're in the throes of it, you feel as though a veil has been lifted from you, thereby forcing you to stare unflinchingly at the dark and horrible truths of the world - and of you yourself specifically. And while some of the statements that a depressed person habitually makes are easily refutable (i.e. "Nobody loves me."), others are less easy to fend off, such as "What, concretely speaking, is the point of it all? I'm a mid-level word-monkey who's out of a job - what the hell am I contributing to the well-being of the world?"

This of course, on a basic level, is true, but at the time it's the equivalent of a company telling its shareholders that "Well, in the fullness of time the sun is going to swell to the size of a supergiant and swallow the four innermost planets of the solar system, incinerating the earth and everyone on it, before going supernova, so what, concretely speaking, is the point of expanding into the European market?" This of course is a caricature, but if nothing else it's made me all the more sensitive to the wording of both internal and external communiqués. The truth lies - this is one of the most impactful statements in Andrew Solomon's TED talk, and one that has stuck with me ever since.

2. SWOT analyses are awesome.

Source: bizbingo.blogspot.com
Anybody with any training in public relations, or has spent enough time in the profession, has at one point or another sat down to do one of these. For those of you unfamiliar with the practice, read my early post entitled 'If Fictional Characters Conducted SWOT Analyses'. And for those of you who are well versed in them, you may be interested to know that the process is not only a crucial step in writing a communications plan, but also a useful process for bushwhacking your way out of a deep depressive episode.

Why a SWOT analysis? Simply put, it helps you filter out all the noise that clouds your judgment and keeps you paralyzed while at the same time giving you the 'comforting' base of cold, hard facts devoid of the cloying platitudes of The Secret-style positive affirmations. In other words, it appeals to the emotionally calloused mind of the depressed individual while at the same time offering a way out, and by way of the 'Weaknesses' and 'Threats' boxes you're neither invalidating nor giving undue credence to what the toxic voices in your head are saying. Because if you simply try to wallpaper over those voices with sanctimonious clichés, in my experience you just end up strengthening their resolve.

3. Aw hell, why not write yourself a whole goddamn communications plan?

I didn't actually do this, but I nearly did. I certainly wrote myself elements of one - key messages about myself and all. And all in all, I think this was more helpful than most of the self-help books I picked up and subsequently tossed aside. After a few weeks back on my medications, I felt like I once again had the energy to get up and do something useful towards getting my life and career back on track, and feeling like I was completely out of touch with my profession, the process served as a useful refresher. It also felt more real, like my own personal change management process. In other words, I was determined to sound good until we feel good - or at least have the right messages.

4. Writing will never let you down.

Once it became apparent to me that I was in the midst of a severe depressive episode, one of the first things I did was disentangle myself from as many commitments as a reasonably could. I quit a summer class. I resigned from a board I was heavily involved in at the time. I simply felt I couldn't fulfill the responsibilities I had taken on, and admitting this fact to myself was one of the first steps in acknowledging that what I was dealing with was an illness - not simply a case of head-up-ass syndrome. Like a drug addict entering treatment, it was an acknowledgement of my own weakness and vulnerability - the first step on any road to recovery.

But at the same time as I was pulling back from my numerous extracurricular activities, I was thoroughly burying myself in my writing - the one place, it seemed, that my brain was still working. I wrote poetry. I revived a novel project I had long abandoned. And I took on new freelance writing projects, projects I knew I could still do a bang-up job on in spite of my fragile state of mind - the type of work I've been doing for ten years now and can virtually do in my sleep. And in my writing work I found a semblance of sanity, and rediscovered my love of words and communication. And from that I started to rebuild my professional life.

In actual fact, I managed to get quite a lot of work done during the summer, in spite of it all. Much of it I feel was on some sort of automatic pilot, and the fact that I was able to keep moving, albeit slowly, through this morass proved, in the end, to be a source of pride. After all, I could scarcely have been able to do that it was truly sucked at my job. Whether you're deeply depressed or at the peak of mental fitness, write your guts out! I have no doubt that Emily Dickinson would have made a fine PR professional had she had access to the types of treatment that exist today.

5. Never lose faith in your network.

Probably the hardest thing about coming out of my midsummer depression, apart from the job hunt, was the fear I had that my depression had made a mess of my own personal and professional social life. After all, PR people, even the most introverted among us, are at heart social animals whose profession is centred on interpersonal connections and imparting meaning between people. And with Edmonton's marketing and communications community being pretty small and close-knit, I found myself re-entering the workforce with a profound fear that my sudden disappearance from the scene and my failed attempt at going independent would leave me scarlet-lettered in the profession.

All this turned out to be classic paranoia. One of the worst aspects of depression is that it's an inherently selfish and self-centred condition that causes one to spend an inordinate amount of time fixated on oneself and one's flaws (real and imagined), which to all around you is practically as bad as being a narcissist who is constantly flaunting their positive attributes. In other words, unless your mental state has caused you to behave in a truly egregious matter, chances are you're still regarded in the same light as you were before things began falling apart. To put it bluntly, people don't really pay that much attention to you most of the time, unless you're really out there screwing things up.

Sure enough, once I had built up the courage to start reconnecting again, it was as though nothing had happened. Moreover, for those with whom I did divulge what I had been through during the summer, the reaction was universally sympathetic, usually followed either by a similar personal account or accounts of people they've known. This is, after all, a line of work full of people who 'feel all the feels', people generally endowed with high levels of emotional intelligence, and as safe a crowd as any for talking frankly about mental illness. That and my poetry circle, of course.

A good friend and mentor of mine told me early on that whatever happens in this line of work, "The network will provide." And in my own struggles this year I've really come to realize how prescient this remark was. The network did provide, and I am now back on my feet, feeling stronger than ever.

6. We need to be talking about this stuff.

As a privileged, educated and well-connected urban professional living in a progressive city and working in a profession dedicated to communicating truth in an emotionally nuanced way, I, if anyone, should feel comfortable talking frankly about ups and downs in my own mental health. And yet I don't. Not really. Even though I live in a country where I enjoy legal protections from discrimination due to mental health, the stigma persists. Even as I write this blog post, the hesitant Piglet archetype lurking in the back of my mind is urging me not to press the 'publish' button. "You don't know what this is going to do to your reputation!" it chirps. "Have you really thought this through?"

My answer to this is a definitive yes. I have thought this through. This is a post I've been wanting to write for months now, and it's only been my schedule and my cognizance of the persistent taboo around discussions of mental health that have kept me from doing so. But I truly believe that as professional communicators, we have a duty to talk frankly about depression and other mental health issues (bipolarity, BPD, OCD and so on). It is estimated that one out of five of Canadians will personally experience mental illness in their lifetime. That means that not only one out of five of our fellow PR professionals will go through it, but that a full 20% of our external and internal publics will. That's a hell of a lot of people!

I am fortunate that I now work for an organization that not only provides a stellar health plan for its employees that includes mental health care, but one that also 'walks the talk' through active promotion of health and wellness (including mental health) to its staff and is also on the frontline in training community support workers to help the most vulnerable people in this province - and help empower them economically. Awareness of mental illness continues to increase in our society, and it is heartening to see more and more employers taking the problem seriously. But at the same time, the taboo around disclosing such conditions to anyone other than a clinical psychologist behind a closed door persists, and it is up to people like us to 'push the needle' big-time on this issue.

And like any paradigm shift, it seems to me that it needs to start with us, among ourselves as a professional community. I know for a fact that I'm far from the only professional communicator who has struggled with clinical depression or worse. We are a sensitive, highly-strung bunch as a profession with a penchant towards workaholism, insufficient sleep and one or two extra glasses of wine at the end of a long event that we perhaps don't need. And a lot of us are prone to an acute sense of isolation (especially those of us who specialize in writing) that creates the perfect breeding ground for all manner of mental malaise. We talk a good talk, but lots of us are kind of a mess deep down.

My challenge to you all is this: let's keep it real when it comes to depression. Let's actively engage in conversation about it, whether that means being frank about our own struggles or acknowledging those of others - and prioritizing the promotion of mental health and wellbeing in our work. As a person who has been through a nasty spell of it and come out the other end, I'm extraordinarily thankful to my family, friends and colleagues who have stood by me and helped me put my life back together. And I'm also more determined than ever than ever to use my position to help make a difference - and that has to start telling my own story.

A number of years ago a campaign entitled 1,000 Conversations, spearheaded by Native Counselling Services of Alberta (through its National Day of Healing and Reconciliation event-planning department), set out to trigger a nationwide wave of conversations about truth and reconciliation in relation to past injustices committed on Canadian soil - primarily the Indian Residential School System but also the internment of Japanese Canadians and other skeletons in Canada's closet. Among the project's greatest champions were CBC radio host Shelagh Rogers (who this May was appointed chancellor of the University of Victoria), a woman who in recent years has gone public about her own struggles with depression - which she has likened to "sliding into caves of emptiness." 

To my mind we need something akin to the 1,000 Conversations campaign for sufferers of depression and the like - a consciousness-raising campaign aimed at ending the stigma once and for all. And if anybody's going to spearhead something like this, it's people like us PR folks. Not that I'm necessarily offering myself up for the job. After all I've got a new job to focus on and a school program to finish - not to mention a poor, neglected blog to revive. Down the road, who knows? But for the time being, I float the idea out there for all it's worth.

The opposite of depression is not happiness, but vitality, and we communicators are in the vitality business. The news we communicate isn't always good news and we're certainly not in the business of spinning bad news as good. But it is our job to empower our publics, internal and external alike, with calls to action and offer solutions. And the more we can collectively chip away at the taboo surrounding depression and other forms of mental illness, the more empowered we'll all be in our efforts to elucidate and punch through the noise.

(Special thanks to Marvin the Paranoid Android from Douglas Adams' Hitchhiker series for his timely visual appearances in this text. Even though I can't lay claim to a brain the size of a planet, I still feel your pain!)

Friday, 20 June 2014

Enter The Muskwa - My Proposal for a New Edmonton CFL Team Name

This afternoon I was interviewed by CBC Edmonton on a subject I never thought I'd be interviewed about - the issue of politically incorrect sports team names, and in particular the Edmonton Eskimos. When the network contacted me, my first reaction was, of course, "Why me of all people??"

The reason they sought me out, it turned out, was a post I wrote back in May 2012 on the subject of racially problematic team names. The article focussed largely on the Cleveland Indians, in part because I'm a longtime baseball fan but also because the backstory to the name is a fascinating one. But I also took a pot shot at our local football team, a team I otherwise have tremendous admiration for, not only for their on-the-field excellence but also for their superb communications team and stellar track record for community involvement - by players, alums, the cheer squad and their front office. The only thing the Eskies have going against them, in my opinion, is their name.

The Edmonton Eskimos is, in my humble opinion, a terrible name - for two reasons. The most obvious and talked about reason is the fact that the word 'Eskimo', while still in common parlance among Alaska's Inuit, is today considered a pejorative by the Inuit of Arctic Canada as well as in Greenland, owing to the name's alleged origins from an Algonkian term meaning "eaters of raw meat". (The Cree language cognate would be askamiciw, which is pretty close.) Furthermore, even if the etymological roots of the word are in some doubt, the mere fact that the word hearkens to colonial ethnocentrism for Arctic Canada's indigenous people makes the issue worth taking seriously.

But that's only part of my issue with the name Eskimos. In addition to being a now-offensive term, it's also a name that has absolutely nothing to do with the Edmonton region. Edmonton, as anybody with any familiarity with the city knows, is located in traditional Cree territory, and is situated a word away from the nearest Inuit settlement. Geographically speaking, Edmonton is closer to Los Angeles than to Iqaluit, and given the complete lack of ethnocultural connectivity between the Cree and the Inuit, it would make just as much sense to call the team the Navajo or the Aztec.

Defenders of the name will argue that it is a reflection (if a somewhat unlettered one) of Edmonton's historic role as "gateway to the north". But as we Edmontonians know, this epithet has always been something of a kiss of death for us. Just ask novelist and Edmontonian-at-large Todd Babiak what he thinks of the "gateway to the north" boilerplate - a characterization that for many in city implied that we're nothing more than a transit point to other places than a place where people might actually want to stay. The crux of the popular #MakeSomethingYEG campaign has been about changing the way Edmontonians talk about ourselves, because most of our slogans, from City of Champions to Gateway to the North, frankly suck. And having a football team - especially one with hallowed history and an impeccable community reputation - called the "Eskimos" isn't helping us.

No, we can do better than this, and this is why I'm proposing, for what it's worth, a new name for the team. Let's not make the whole Redskins controversy force our hand - let's do it ourselves. Over the phone I was asked what I would like to see the name changed to, and I didn't have an answer. But shortly thereafter a new named dawned on me: the Edmonton Muskwa.

Chubui Manitou Muskwa ("Ancestor Spirit Bear") by Dwayne
Frost, aka Gitchi Manitou Muskwa (source: Artslant.com)
Muskwa, for those who don't know, is the Cree word for 'bear'. But it's more than that. The word muskwa (or maskwa, depending on the romanization) holds a deep significance for the Cree people, as the bear one of the most hallowed figures in Cree cosmology. It's a name that has deep resonance among Alberta's Cree population, as evidenced by the decision by the band councils of the adjacent Samson, Ermineskin, Louis Bull and Montana First Nations (located south of Edmonton) to change the name of their combined municipality of Hobbema to Maskwacis (Bear Hills), a name that long predates European colonization.

Edmonton Muskwa - think about it. In addition to being a nod to the Edmonton region's original inhabitants and a name far more reflective of the region than the Eskimos, here are a few other arguments for the name:

  1. It's a classic football name. Muskwa is a protector and defender with a mean arm, surprising speed, and he'll maul you if he has to. And besides, it hearkens nicely to one of professional football's other legendary teams, the Chicago Bears.
  2. It also meshes nicely with Edmonton's other great gridiron squad, the University of Alberta Golden Bears.
  3. As an Aboriginal name, it still, in a way, pays homage to the legacy of the Eskimos. It just corrects the name a bit.
  4. It shortens to the "Muskies", which has the same ring to it as the "Eskies".
  5. No pesky pluralization problems - it works as singular and plural. Just ask the Toronto Maple Leaves about this problem.
  6. It sounds kind of badass. Like a war cry of some sort. Or like something the Apache Chief from the Super Friends would utter before doing something heroic.
Or we could just do this.

In sum, I would like to see the team's name changed, although not necessarily for the reasons that are being trotted out. Unlike with the Redskins and the Indians (and to a lesser degree the Chicago Blackhawks and the Atlanta Braves), we really haven't seen the kind of polarized acrimony over this issue north of the border.

My sense is that this is because we're a little easily inflamed people than our southern neighbours, and Edmontonians in particular are a sanguine bunch who don't come to anger quickly (unless it's over Neil Young making silly remarks about the black viscous livelihood to the north). That and Albertans are a pretty libertarian bunch who tend to take poorly to being hectored by the standard bearers of political correctness. Moreover, the Eskimos have never had a racially caricatured mascot like the Indians or the Redskins have had, which has, I think, allowed the Edmonton public to disassociate their team name from the ethnic group it was once applied to. To most Edmontonians, the word "Eskimo" means football - and nothing else. Hidden in plain sight.

Still, I say let's change the team's name and start a new chapter of sporting history here in Edmonton. Do it because "Eskimos" is really a silly name for a region with no relation to the Inuit, and because we have a beautiful cultural inheritance of our own in this city. In my January 2014 post on Edmonton New Year's resolutions, I challenged the city to take more ownership of its Aboriginality - after all we're, by some counts, the most Aboriginal city in Canada. Adopting the name Edmonton Muskwa for our beloved football team would be a decisive step in that direction.

That and it would be fun. And it's a cool name. At least I think it is. MUSKWAAAAA!!!!

To see my interview with CBC Edmonton go to 15:30 here.

Sunday, 4 August 2013

BREAK SOMETHING EDMONTON (A Punk DIY Approach to Civic Discourse)

 
Happy Heritage Weekend, everyone! For those of you not from here, the Heritage Day long weekend is the apogee of Edmonton's glorious but cruelly short summer, that time of the year when Edmontonians are at their happiest and energetic, each one trying to outdo one another in having a "Really Good Time." As such, I couldn't think of a better time to launch my own grassroots campaign aimed at kicking civic discourse in this city up a notch. Here we go.

For those new to this blog, I've been an Edmonton resident since November of 2008 and I've somewhat grudgingly come to love the place. I say 'grudgingly' not because of any ill feeling towards the city, but because I really never had any intention of ending up here. Having grown up Victoria, B.C. I always identified myself as a west coast kid, and certainly never imagined I'd end up building a life here in central Alberta. And yet here I am, far away from granola-munchin', dope-smokin', pipeline-protestin' Van Isle with a career stretched ahead of me here. I'm an Edmontonian now. Curse you Edmonton!

But that said, I really do like my adopted hometown. As Canada's fastest-growing urban centre at the heart of Canada's biggest growth engine, there's an energy here that you don't see in many places. There's a palpable sense of optimism that big things are possible. The city's political culture is complex, defying normal left/right characterizations, and above all else pragmatic. And the arts scene here trumps experienced anywhere else in the country. The grassroots support for the arts is phenomenal, and unlike in larger centres like New York, Montreal and Vancouver, artists here actually seem to help each other rather than stick to their own factions. And as for the climate, well, it's a great place to be a creative person. As a modern dance colleague of mine aptly put it, "In winter we huddle indoors and create projects, and in summer we bring them out for the festivals." Makes perfect sense to me.

Todd Babiak, Edmonton man-crush #1
As a professional communicator in the city, I've found the PR/marketing/communications community here in Edmonton to be genuinely warm and supportive, and I've succeeded in making many friends within it, within a very short period. And this same sort of collaborative energy is very apparent within this professional community as well. The "Make Something Edmonton" campaign is a clear example of this. The campaign, for those of you unfamiliar with it, was launched by author, bad-boy journalist and quintessential Edmontonian Todd Babiak who sought to supplant the city's parade of underwhelming slogans like "City of Champions" and "Gateway to the North" with something more genuine. He coined the phrase "Make Something Edmonton," citing the city's enduring creativity and can-do spirit.

"People who are from here love the city but have a hard time explaining why," said Babiak at the IABC Edmonton "Dare To Lead" conference in May of this year. "And everyone else thinks it's a shithole." He then went on to explain that this is a city populated largely by people like me, people who never really intended to be here but ended up carving out a beguiling life in this deceptively pretty and enchanting city on the U-bend of the North Saskatchewan River. I consider that I've accomplished more professionally in my four and a half years here than I have in all of my professional career, and I very much credit the energy, openness and connectivity of the people in the Edmonton communications community who have supported me. I still dearly miss the coast, but I'm not about to move back there anytime soon.

But that doesn't mean I'm going to give Edmonton a free pass. After all, civil society, with which Edmonton is replete, is all for naught if you don't try to tackle a community's warts. And in homage to Todd Babiak and the Make Something Edmonton campaign, I would like to take this opportunity to launch my own corollary campaign entitled "Break Something Edmonton."

Now before you start sending me hate mail for inciting vandalism and wanton property damage, when I say "Break Something Edmonton" I of course don't mean that literally. The name is merely meant as a cheeky slogan that hearkens to the old punk DIY spirit as a means of breaking through a community's Gordian knots with radical, outside-the-box solutions. Everybody living anywhere has their own big pet peeves about their community, things they would desperately like to change. We all have our own personal axes to grind, be it institutionalized sexism, racism, poverty, anti-intellectualism, rampant bureaucracy, cultural elitism, potholes, dangerous driving etc. #BreakSomethingYEG is intended as a forum for such discussion as well as a space for formulating creative, DIY solutions that can help alleviate these problems.

There are only two rules to the #BreakSomethingYEG campaign. Firstly, you have to bring forward an existing problem and explain how it hinders civic live here in this city. And secondly, you have to propose a solution achievable both through lobbying and through individual actions. This is about grassroots solutions to complicated problems, so please don't bitch for its own sake without offering solutions. We're all good at complaining, but usually not as good at offering alternatives.

The river valley is very pretty. If you can get to it, that is.
With that, I'll start with my own personal Edmonton peeve, which is public transportation. To preface, this is not intended as a criticism of the Edmonton Transit System (ETS); in fact I've found the buses here to be remarkably punctual and the drivers extremely courteous. But as a system, ETS is woefully inadequate for a city of over 1 million people spread over a geographical area larger than Toronto. Unless you work in Edmonton's downtown core and live along either the very limited north-south axis of the LRT system or in the vicinity of West Edmonton Mall, with access to express buses, public transit is a time-consuming and frustrating way to get to and from work, especially in roughly 13-month period of the year when you're huddled in an unheated bus shelter in approximately 16 layers of clothing, shuffling from one foot to the other while your breath freezes and shatters at your feet.

But in actual fact my bone to pick with transit in Edmonton isn't just about inadequate service, it's about the overall public attitude towards it. In Edmonton people talk about improving public transit, but when it comes down to it it's not a priority for most, or at least among the economically privileged adults whose voices tend to dominate civic conversations. I'll never forget attending a talk by Dr. Ted Morton, who at the time was running for leadership of the Alberta Progressive Conservatives, and hearing him talk about public transit in Edmonton. "We need to make sure we provide good transit service for those students and young people who don't have cars." To me this entirely missed the point. A "good" transit system is one that everybody uses, from 21-year-old interns to 60-year-old company directors. What about trying to actually get people out of their cars?

I'll readily admit I'm part of the problem. In my four-plus years as a working professional in Edmonton, I've mostly used public transit to commute to and from work. When I worked at Native Counselling Services on 124 Street it was pretty straightforward, but significantly less so at Merit Contractors Association out in the city's northern industrial asteroid belt. And now working at Edmonton International Airport, getting to and from work has become such a production, involving a combination of transit buses and the Edmonton Skyshuttle service (free for staff, which is nice) that I finally broke down and opted for a second car for our two-person household. So now I'm among the ranks of Edmonton's single-occupancy car army, after swearing I never would be, clogging the roads and burning fossil fuel, because the alternative is spending an hour and a half commuting to work each day in a crowded shuttle.

Every problem has a solution. (source: pcl.com)
To give you an idea of the problem, imagine you live in Edmonton's relatively low-income northeast and are contemplating taking a job in one of the new developments in the west of the city, say in the new Acheson Industrial Area in Parkland County, outside Edmonton's western boundary. By car the trip would take you about 20 minutes. By bus? Try over two hours, if you can even are get a bus connection. Not only is this a colossal obstacle for low-income people who can't afford a vehicle, but it's also a hindrance to business development on the city's energetic periphery. How much more commercial activity would you have if, for example, people had easy access to these areas from the city, and felt inclined to go for drinks in local pubs after work knowing they could stumble onto a comfortable bus thereafter? The area around Southgate Mall has boomed since the lengthening of the LRT line and the creation of a Japanese-style station/mall agglomeration there. You could have a dozen such developments around the city.

So why does the city of Edmonton, a city with one of the highest GDPs on the planet, continue to put up with a public transit system that many developing world cities would be embarrassed by? My feeling has always been that most Edmontonians don't think about it because they've never experienced what it's like to have a really good system. Many people in this city have visited London, Paris or Tokyo as tourists, but very few have actually lived and worked jobs in these places. I lived and worked in Tokyo for four and a half years, first as student and then  as a communications professional, and in all that time the thought of buying a car never even occurred to me. Mind you, Tokyo's daunting traffic and exorbitant parking fees were a factor, but the quality and quantity of subways and overground commuter trains made it totally unnecessary. And in Tokyo, everybody rides the train.

Public transit is often characterized as a liberal, left-wing issue, but pro-business fiscal conservatives also need to be concerned about Edmonton's sub-par transit system and low 11-percent rider rate (compared to 20 percent in Ottawa and 16 percent in Calgary). Already there are signs that the city's lack of user-friendly public transit is having a negative economic impact. In a recent conversation with Tom Koep, Manager of Economic Development and Tourism for Parkland County, he cited the Edmonton region's sub-par transit system as a major threat to economic growth in the city's currently thriving periphery by making it difficult for such areas to attract low-income workers.

“We need a regional transit plan,” says Koep. “So far we’ve seen a scotch tape approach, with St. Albert, Strathcona County, Leduc and Spruce Grove all developing their own systems. There are real transportation issues that need to be addressed. They're talking about building an overpass here which would cost three quarters of a billion dollars. That would pay for a hell of a lot of buses.”

TransMilenio BRT system in Bogota, Colombia (source: railforthevalley.com)
To its credit, Edmonton's municipal government under the leadership of outgoing mayor Stephen Mandel has truly walked the talk when it comes to public transit, with LRT expansion not just on the books but under construction. But there's much more that could be done in the city to encourage transit use, and at significantly lower cost than building expensive rapid transit lines. What about a Bus Rapid Transit system like that originally developed in the Brazilian city of Curitiba and now ubiquitous across South America and many other developing world cities like Istanbul, Jakarta and Ahmedabad, India? Articulated buses running on dedicated lanes along major arteries like St. Albert Trail, the Anthony Henday Highway, Stony Plain Road and so on would provide the same level of efficient service as a train system at a fraction of the cost. Ottawa has this system, with Saskatoon now set to introduce BRTs.

An even more straightforward answer would be a regional carpooling program. Why do we not have dedicated carpool lanes on the QEII and St. Albert Trail, like they do in cities like Vancouver? Carpool lanes coupled with a social media-driven carpooling program could, if done properly, significantly reduce the number of single-occupancy cars on the road. How about a social networking site dedicated to carpooling, giving Edmontonians the opportunity to both save a bit of money and do some good for the environment but also make new acquaintances and forge new business partnerships (and have good conversations) to and from work? It would strike me as fairly easy: you sign up, plug in your commute route, and meet up with people who live in your area and commute to roughly the same area you do. Besides, us grown ups are often complaining about how hard it is to meet new people. Why not do this?

Various carpooling apps, primarily aimed at parents driving kids to school, already exist, and most of which are free.The Carpool School Edition allows you to find out who lives near you and invite them to form a carpool group. You can add members of your group manually or import them from your contacts. The app allows you to manually create a schedule or generate one automatically based on your preferences. If you have a note or update for the group, you can add it in and everyone will be notified. How handy would it be to have an Edmonton-centred carpooling app designed around the needs of working professionals, drawing on your Facebook or LinkedIn contacts? Drop off your kids at school or your dog at the local Stay-n-Play, pick up a colleague at a designated point along the way, and voilà: one less car on the road.

How hard would this be? (source: beyond.ca)
So this is my #BreakSomethingYEG challenge: get out of your damn car, or find a carpooling partner. I realize this is easier said than done, but it takes a decisive shift to change deep-seeded attitudes. I will start with a call-out to anybody living in Edmonton's west end who commutes to the Nisku area near the airport. Want a carpooling buddy? I'm your man. And to anybody reading this post, I challenge you to do three things. Firstly, try taking the bus to work at least once a week. Secondly, try finding a carpooling counterpart, thereby making your trip to work (at least occasionally) a two-occupancy car deal. And thirdly, with a municipal election in Edmonton coming up shortly, press Councillors Leibovici, Iveson and Diotte on these issues - and remind them that this is not simply an issue for the city's students and "young people who don't have cars."

We may live in an oil and gas-rich region, but we all know we can't live like this forever, both for the sake of the planet and our regional economy. Let's put that #MakeSomethingYEG can-do ethos to the test and really start prioritizing public transportation, and reducing our enslavement to the single-occupancy car. We have tremendous civic energy here, as well as access to our leaders, especially now in the era of social media. If anybody can do it, it's us.

So what's your beef about this city, and your proposed remedy? Every problem has a solution, so let's hear yours!

Wednesday, 20 March 2013

Tim Horton's, Environmental Vandal

 
One thing I've never understood about my fellow Canadians is their nationalistically charged evangelism for Tim Horton's. Not that I have anything against Timmy's. I just don't consider cheap, gut-rock-inducing coffee and glucose crash-inducing fried dough products to be a source of national pride on par with our natural splendour, social progressiveness and supremacy at team boxing on skates. Forgive me, but I don't understand the mass appeal.
 
Granted, as a longtime expatriate living in Japan, there were certainly days when I had an inexplicable hankering for Timbits and that weird tasting but oh-so-down-home coffee. Yes, I got those cravings every now and then, although not nearly as often as I now find myself craving okonomiyaki, Asahi Super Dry on tap and maniacal game shows starring bizarre men in loud suits and helium-voiced female co-hosts. But I didn't crave it because it was good; I craved it because it reminded me of home.
 
Now that I'm back in Canada, Tim Horton's is a semi-regular component of my diet by virtue of the fact that it's a) ubiquitous, b) cheap, c) predictable and d) it's more closely resembles actual food than anything produced by McDonald's. Having said that, I do have a serious bone to pick with the Tim's, and one that has nothing to do with the actual consumables they purvey. My bone of contention is the age-old but still enduring "Rrrrroll up the rrrrrim to win" campaign, campaign that's defined Tim Horton's since approximately forever and remains one of the most environmentally unsound marketing campaigns out there.
 
For the benefit of readers outside Canada who are unfamiliar with the Tim's chain, the "Rrrrroll up the rrrrrim" campaign (with the obligatory Slavic-sounding 'R' trill) is a longstanding Tim Horton's tradition whereby customers unroll the rim of their cardboard coffee cups to see if they've won a prize. It should be said that I've never known anyone who's actually won anything through this method, but I would assume that the company would have been sued a long time ago if there weren't actual prizes in the offing. I can remember the "Rrrrroll up the rrrrrim" TV commercials from my childhood, and 30 years later it's still the chain's best-known catchphrase.
 
While Tim Horton's marketing people undoubtledly take the view of "If it ain't broke, don't fix it." Fair enough, except while the campaign might not be "broke" the planet increasingly is, and practices like this are a contributing factor to Gaia's demise. Consider the fact that this campaign not only discourages the use of travel mugs in the place of cardboard cups with plastic lids (because you can't rrrrroll up the rrrrrim of a travel mug), but it also results in damaging an otherwise perfectly reusable cardboard cup. I suppose you could still drink out of a cup with a rrrrrolled up rrrrrim, but it scarcely makes for a pleasant coffee-drinking experience.
 
Our society is decidedly arbitrary when it comes to being ecologically sensitive. We embrace certain sustainable practices (such as bringing eco-bags to the grocery store, which is increasingly mainstream practice) while completely overlooking others, such as the travel mug. Myself I prefer travel mugs, not only for environmental reasons but also because I find them more pleasant to drink out of than a cardboard or styrofoam cup. Why is it, then, that the only people who seem to use them are college students and construction workers? At most university campuses you get cheaper coffee if you use a travel mug. By contrast, when you go to most chain coffee outlets and pull out a travel mug, it's generally greeted with a quizzical expression, if not with irritation.
 
If any Tim Horton's marketing and communications people are reading this, here's my message to you: it's time to scrap the "rrrrroll up the rrrrrim" campaign. Not only is it behind-the-times in terms of sustainability, it's frankly a tired old campaign that could used to be changed. Instead, I would love to see a contest whereby you have to bring a reusable mug in order to win a prize. Not only would it be good for the planet, but it would be a huge publicity boon for you on the corporate social responsibility front - and it would save the company money in terms of cup inventory. You could even keep the same catchphrase format by replacing it with something like "Rrrrreuse your rrrrreceptacle to win" or something like that. Think about it.
 
In the meantime, I encourage everyone to boycott "rrrrroll up the rrrrrim." You personally might not win, but the planet will.