Showing posts with label Marketing. Show all posts
Showing posts with label Marketing. Show all posts

Friday, 21 February 2014

EIA New Destination Showdown - Dallas vs Reykjavik!

 
After many months of anticipation, Edmonton International Airport will finally inaugurate the city's most highly anticipated new air route in ages, Icelandair's Edmonton-Reykjavik non-stop. While our marketing and communications team here at EIA expected excitement around this new connection, the Iceland-Mania that has consumed the city of Edmonton over the past few months is beyond anything we could have imagined, and advanced ticket sales to Reykjavik and beyond have been such that the airline not only advanced their original start date from the end of March to the beginning of the month, but also added a fifth weekly non-stop. Flights haven't even started yet and already Icelandair is looking like Edmonton's de-facto official airline.

But with all the buzz surrounding Icelandair's Edmonton debut, EIA's other new route, American Airlines' forthcoming daily non-stop to Dallas/Fort Worth International Airport, has received less attention than it merits. While Dallas might strike one as a less "exotic" destination than Reykjavik, this new US route is a huge coup for the Edmonton region. After all, DFW is the fourth busiest airport in the world by aircraft movements and the ninth busiest in the world by passenger traffic. It is also the primary hub for American Airlines, which, following its merger last year with US Airways, became the world's largest air carrier. And with AA's unparalleled network across the Americas, this new non-stop is a huge deal for central and northern Alberta.

But enough about air connections. What about Dallas and Reykjavik? Which destination is cooler? On the surface Iceland seems to score over Texas in the hipness department, what with its midnight sun, its deceptively temperate climate in spite of its arctic latitude, its haunting volcanic landscape, its ancient language little changed from Old Norse and its über-hip contemporary culture. But the great state of Texas is not to be underestimated, and not just because of its heavily armed citizenry. This is, after all, the state that gave the world gunslinger movies, tailgate barbecues, Tex-Mex, Davy Crockett, Janis Joplin, the Dixie Chicks, Tommy Lee Jones' glare, Beyoncé's legs, Matt McConaughey's pects, Nolan Ryan's arm, Chuck Norris' beard and a band that calls themselves the Butthole Surfers and expects us to keep a straight face. Indeed not a place you mess with.

So how do these two places stack up against one another? See for yourselves courtesy of this highly scientific study.

1) Cowboys vs Vikings
Source: comicvine.com

No, we're not talking NFL here. We're talking a pitched battle between actual cowboys and actual Vikings. Who would win? In long-range combat, Texas' iconic gunslingers would definitely have the edge thanks to their firepower, but at close quarters it's hard to imagine Billy the Kid besting the battle axe-wielding death horde of Erik the Red. As for pure coolness factor, cowboys have plenty of cachet thanks to the movies of John Wayne et al, but the sheer terror that the Norsemen of old inspired back in their heydey has lasted to the present, with Vikings remaining an enduring symbol of the Scandinavian lands - even in the era of Ikea, ABBA and socialized medicine. We give the Vikings the edge.

Edge: Reykjavik

2) Endless Sky vs Midnight Sun

"The stars at night are big and bright - deep in the heart of Texas" go the lyrics to the Lone Star State's unofficial 'national' anthem. When it comes to spectacular skies, few places can match Texas - particularly when coupled with the awe-inspiring mix of canyons, desert and forest that characterize the state's landscape. But while few places can match Texas in this regard, Iceland, with its spectacular aurora borealis in winter and 24-hour sunshine in summer - juxtaposed with its haunting lunar landscapes, is one of them. And in a land of poets like this one, we're sure there are plenty of songs written about these things too. We just can't understand the lyrics. It's a split.

Edge: Tie

3) Cacti vs Juniper Bushes

Not much of a contest here. When it comes to vegetation, Iceland's starkly beautiful but largely barren landscape is no match for the Lone Star State. Even Texas' desert terrain has more impressive flora than most of Iceland's interior, and its eastern forests and hypnotic fields of native wildflowers blow anything Iceland has out of the water. Texas by a landslide.

Edge: Dallas

4) Sam Houston vs Erik the Red
Source: biography.com

The founding father of the modern state of Texas was a petulant Ulster Scot who, in spite of his famous hairtrigger temper, was a devoted peacemaker who sought to avoid war with Mexico and famously fought for justice for Native American tribes. Iceland's most famous son, by contrast, was a murderous thug who founded the ill-fated Norse colony in southern Greenland (the first bona-fide European colony in the Americas) and whose relationship with the native Inuit was, shall we say, less than friendly. In this contest between a flawed by ultimately principled statesman and a convicted felon who, by all we've heard, was basically a total bastard, we're going to go with Ol' Sam on this one.

Edge: Dallas

5) Canyons and Deserts vs Geysers and Volcanoes

In geological terms it's a battle of the titans between these two. Texas' spectacular deserts and canyons are the stuff of western romanticism, and it's hard to imagine a more breathtaking landscape. But while the Texas landscape most definitely inspires, Iceland's not only captivates visitors but also positively keeps them on their toes. Situated smack-dab on top of the Mid-Atlantic Ridge, Iceland is a land of awesome volcanic and geothermic power - a lunar landscape with land that's always liable to explode below your feet. For sheer geological shock and awe, we're forced to give Iceland the nod here.

Edge: Reykjavik

6) Texas Blues vs Nordic Post-Rock

Source: deviantart.net
On the musical front, there's great depth on both benches. Iceland of course is best known for whimsical electropop princess Björk and the glacier-paced symphonic post-rock of Sigur Rós, as well as electronic music acts like Yagya and Gusgus and death metal bands like Níðhöggur. But as much of a musical overachiever as Iceland is, its global impact still doesn't match that of Texas, home of blues legends Stevie Ray Vaughan, T-Bone Walker and Lightnin' Hopkins, sixties counterculture goddess Janis Joplin (and her good friend and collaborator Kris Kristofferson), country legends Willie Nelson, George Strait and Steve Earle, classic hillbilly rockers ZZ Top, R&B stars Beyoncé and Erykah Badu and badass noise merchants Al Jourgensen (Ministry), Dimebag Darrell (Pantera) and Gibby Haynes (Butthole Surfers). Add to that a heap of great music festivals, most notably Austin's South by Southwest (SXSW) film and music festival, and you have a veritable music leviathan.  Sorry Iceland, but for overall musical impact, it's Texas hands down.

Edge: Dallas

7) Dixie Chicks vs Björk

When it comes to edgy female pop stars, it's a heated contest between C&W's most controversial trio and pop music's most outlandish diva. Both have achieved international stardom and fanbases well beyond their genre, and both have courted controversy with their uncompromising social and political stances. But in this bracket, Björk Guðmundsdóttir stands out with both her prodigious musical output, both with her original band the Sugarcubes and under her own name, and her experimental nature - to the point of becoming her country's most famous export. With respect to Natalie, Martie and Emily, they can't match this.

Edge: Reykjavik

6) Chili Con Carne vs Hákarl
Source: zazzle.com

Here, alas, we fear poor Iceland is out of its depth. From Tex-Mex to tailgate barbecues, Texas cuisine kicks serious ass on every level. And with no disrespect to Iceland's minke whale kebabs and whatnot, Icelandic cuisine appears to consist mostly of dishes invented on a dare - or at least concocted out of desperation by Erik the Red's starving descendents, most notoriously kæstur hákarl (fermented shark meat), a food considered by many to be the most horrifying thing ever to be voluntarily eaten by human beings. Mind you, this alone will attract a niche group of thrill-seeking gastronomic tourists, but most will probably be wishing they'd chosen Dallas instead once the putrefied shark is sitting on a plate in front of them.

Edge: Dallas

7) Margaritas vs Brennivín

Two decades ago Texas would have run away with this category, but the picture is very different today. For decades Iceland was home to the western world's strictest liquor laws, with beer being outlawed until 1989 and other tipples, including Brennivín, the country's signature unsweetened Schnapps, severely restricted. But today Icelanders count among the world's most devoted party animals, even celebrating National Beer Day every March 1 (the anniversary of the overturning of the hated beer prohibition) with an all-night pub crawl in Reykjavik. While Texas is justifiably well known for its excellent margaritas and its respectable microbrews, the Icelanders' hard-won status as 24-hour party people gives them the edge here.

Edge: Reykjavik

8) Caribbean Beaches vs Geothermal Spas
Source: icelandhousing.com

Texas generally isn't thought of as a beach destination, but with over 600 miles of shoreline along the Gulf of Mexico, it really ought to be. Places like Matagorda and Padre Island have sandy beaches to compare with Maui or Cancun but without the huge tourist crowds, and the reef diving and surfing options make it a legit alternative to Southern California or Queensland. Still, Texas is far from unique in this regard, with Mexico only a sombrero's toss away and Florida and the Caribbean islands also enticingly close. Iceland, by contrast, is without rival in the hot springs category, putting even Japan to shame. Point goes to Iceland.

Edge: Reykjavik

9) Football vs Ice Hockey

There's no question that Iceland is a sports-mad country. Iceland's national men's football (soccer) team made an inspiring run in the European qualifiers for the 2014 FIFA World Cup only to suffer a heartbreaking defeat to Croatia, while its national ice hockey team (probably the country's most popular team sport) has made impressive gains in international standings in recent years. But while Icelanders have excelled at numerous sports, nothing in the country can compare to the hysteria surrounding college and NFL football in the Lone Star State. Dallas' beloved Cowboys are more than a team; they're a cultural institution, and for that we give Texas the nod here.

Edge: Dallas

10) Gun Ranges vs Rifle Shooting
Source: texas-city-tx.org

It may come as a surprise to many given the Nordic lands' reputation for being socialistic 'nanny states', but Iceland - and indeed Scandinavia as a whole - has a decidedly Red State streak to it when it comes to firearms. Roughly one third of all Icelanders are gun-owners and marksmanship was once actively encouraged by the country's leaders as a means of asserting Iceland's national independence. (Sound familiar?) Texans of course are famously fond of their firearms, but Icelanders' abiding love of hunting and target shooting makes it an equally enticing destination for gun enthusiasts, and while guns are more heavily regulated there than in Texas, hunting licences and tour packages are available for international visitors. Both destinations hit the proverbial mark on this one.

Edge: Tie

11) Texas Hold 'Em vs Grandmaster Chess

There's nothing like dark, bleak winters when it comes to producing high-level chess players, and Iceland is no slouch in this category. Chess is serious business in Iceland and the country has easily the highest number of titled players per capita with over three per 100,000 residents and a substantial number of grandmasters, most notably Friðrik Ólafsson, Jóhann Hjartarson, Margeir Pétursson and Jón Loftur Árnason. Texans, by contrast, are better known as card sharks than chess mavens, and their signature version of poker, which was born in the southeastern town of Robstown in the early 1900s, is a Vegas staple today. But while Texas Hold 'Em is well known to the North American card-playing public, it scarcely has the global ubiquity of chess. And while Hungarian-born prodigy Susan Polgar now calls the state home, it's still a far cry from Iceland in this department. Check mate, y'all!

Edge: Reykjavik

12) Chuck Norris vs Magnús Ver Magnússon

Source: thinkingmansportsblog.blogspot.com
Several states lay claim to martial arts expert, action star and alleged master of the universe Chuck Norris, but it's in Texas where his star shines brightest thanks to his memorable stint as Cordell Walker in wonderfully camp cop action drama Walker, Texas Ranger - a show so beloved by current Texas governor Rick Perry that he had Norris made an honourary Texas ranger in 2010. But while there's no denying the impressiveness of Norris' martial arts exploits, which include six consecutive years as Professional Middleweight Karate champion and being the first westerner to receive the rank of 8th Degree Black Belt Grand Master in taekwondo, he has stiff competition in the tough guy category in the form of Icelandic powerlifter and four-time World's Strongest Man (and appropriately named) Magnús Ver Magnússon, a man easily capable of lifting multiple Chuck Norrises at once and tossing them across a room. One breaks bricks (and skulls) with his hands and feet; the other lifts tractor wheels and pulls trucks with his arms. Who is tougher? We can't decide.

Edge: Tie

13) Drag Racing vs Formula Off-Road

Thanks to their respective rugged, expansive landscapes and cultural propensity for macho stunts (see the section on the consumption of fermented shark meat in #6), Texas and Iceland share a love of extreme motorsports. For some, Iceland's lunar landscape is synonymous with the Formula Off-Roading, a gravity-defying extravaganza of souped-up exhaust-belching V8 dragsters leaping off cliff sides and embankments, which tourists can now experience for themselves thanks to Iceland's ever-outside-the-box tourism marketing machine. But as impressive as Iceland's off-road antics may be, it hardly compares to the ubiquity of Texas' drag racing culture. A statewide obsession almost on par with gridiron, drag racing is everywhere in Texas and the vehicles are a sight to behold. Iceland may get there someday, but they're not there yet.

Edge: Dallas

14) Dallas vs Næturvaktin
Source: fanpop.com

When it comes to television, Icelanders are at a distinct disadvantage to their Texan counterparts inasmuch as their language is only understood by some 330,000 people - virtually all of whom reside in Iceland. Still, some credit is due to the creators of Iceland's most popular recent TV hit, Næturvaktin ('Night Shift'), a sitcom set in a suburban Reykjavik gas station that has been likened to a blue-collar Icelandic equivalent to The Office, which co-starred popular comedian and future Reykjavik mayor Jón Gnarr. But while talk of a US remake of the popular show is ongoing, it is scarcely in a position to compete with Texas' most famous primetime export and its beloved anti-hero J.R. Ewing. This was never a fair fight.

Edge: Dallas

15) Austin Weird vs Icelandic Avant-Garde

Texas gets a bad rap when it comes to arts and culture. Far from a backward state full of uncouth rednecks, Texas' cities are replete with art galleries, symphony orchestras and an architectural and design aesthetic all its own. And nowhere is this more apparent than in the state capital Austin, a city whose unofficial slogan "Keep Austin Weird" accurately sums up its famously iconoclastic music, theatre and film scene. But while Ballet Austin, the SXSW festival and the Sixth Street music hub are all tourist draws for the city and the state, Iceland's outsized presence on the art, fashion design, modern dance and avant-garde film scene are hard to beat. Austin may be weird, but nobody owns their weird like the land of Björk, Jón Gnarr and the highway engineers that factor elf habitats into their designs.

Edge: Reykjavik

16) The Alamo vs Njáls Saga

When it comes to identity-forging battle narratives, Texans have the Battle of the Alamo and Icelanders have Njáls Saga. Thanks in no small part to Disney's Davy Crockett miniseries and John Wayne's 1960 film The Alamo, this notorious 1836 battle in which the Mexican army's massacre of the Texan revolutionaries turned the population against the future US state's then-colonial overlords and culminated in their overthrow has become a cornerstone of Texan nationalism. But this short-lived nasty business pales in comparison to the Icelandic equivalent to the Arthurian legends, a 13th century recounting of the murderous blood feuds that consumed early Iceland and nearly wiped out the fragile Norse colony. The 19th century Mexicans may have been brutal, but the blood and gore of 10th and 11th century Iceland beggars belief.

Edge: Reykjavik

17) Valero Texas Open vs Arctic Open

Source: arcticopen.is
Golf enthusiasts forced to decide between Texas and Iceland have a very tough choice on their hand. On the one hand, Texas is home to some of North America's finest courses - amid some truly spectacular scenery - and has a climate perfectly suited to all-year-round golfing. On the other hand, Iceland is a nation of golf fanatics (roughly one in eight Icelanders play) and the country's hilly, grassy landscape makes it perfectly suited to the sport. And while Iceland lacks the warm climate of San Antonio, home of the nearly century-old Valero Texas Cup, it makes up for it by hosting one of the golf world's most unique tournaments, the Arctic Open - an all-night contest held at the world's northernmost 18-hole course in the northern town of Akureyri. Midnight sun or all-year play? Can't really go wrong with either.
 
Edge: Tie
 
18) 20+ Destinations in Latin America vs 20+ Destinations in Europe

Depends entirely on where you want to go. American Airlines' shortly forthcoming EIA-DFW route gives Edmontonians easy connections to destinations across Mexico, Central America, the Caribbean and South America, while Icelandair's new route does the same to the European continent via their award-winning hub at Keflavik International Airport in Reykjavik. So whether you're bound for Munich or Mexico City, Barcelona or Buenos Aires, or Stockholm or São Paulo, your choices of air connections are about to get a whole lot better. We call it a draw here too.

Edge: Tie

Result?

For those of you counting, the final score is Reykjavik 12, Dallas 11. Granted, Reykjavik's narrow victory has much to do with this particular study's North American bias to view Texas as less exotic than Iceland. Still, Iceland wins in the coolness department, but not without a fierce fought contest with the Lone Star State.

Are you from Texas (or Iceland for that matter) and disagree with the results here? We're expecting a response from Rick Perry's office any moment now disputing the results, so if you feel strongly one way or another, we'd love to hear from you. In the meantime we'll be booking our own ticket to Reykjavik. Or Dallas. We still can't decide.

Tuesday, 7 January 2014

6 Potential New Sister City Partnerships for Edmonton

Commemorative stamp featuring Edmonton's Harbin Gate (source: CTV News)
Edmonton, it is often said, has an identity problem. In spite of the fact that the city is regularly ranked as among the best places in the world to live, it is still a place that most of humanity has never heard of or is barely aware of. And most of the people who know of it, if we're honest, probably think it's a boring, colourless frozen wasteland whose most interesting features are a giant shopping mall and a has-been hockey team.

In defence of the rest of the world, however, it should be noted that Edmontonians have, until recently, not done a particularly good job dispelling this notion. The latter half of the twentieth century saw the Alberta capital fall asleep at the wheel as its downtown core died, its stature as a transportation hub faded, its once vibrant community of corporate head offices disappeared and Calgary became the uncontested economic engine of the province. All the while, Edmonton's notoriously self-deprecating denizens failed to trumpet the city's enduring treasures - its festivals, orchestras, green spaces, universities and research institutes, world-leading construction companies etc. - and as such Edmonton became Canada's Lost City of Atlantis, somehow just off the map.

Fortunately, the Edmonton zeitgeist has changed dramatically since the dawn of the Mandel era in 2004. Edmonton's downtown is vibrant again, the airport is booming, the city's architecture is bolder and more imaginative than ever, public transit is at last being prioritized and the economy continues to thrive. Nevertheless, Edmonton's dream of becoming a global trade and logistics hub continues to be hindered by the city's lack of global profile. People simply don't know who we are as a city.

There are many things we could be doing as a city to change that, some of which might seem frivolous on the surface. One possible tactic would be to expand current our sister city partnerships. While many cities have numerous city twinning arrangements, Edmonton has only four such partnerships, specifically with Gatineau, Quebec, Nashville, Tennessee, Harbin, China and Wonju, South Korea. Of these, Edmonton's partnership with Harbin, the economic hub of China's northeastern Heilongjang Province, has proven the most economically fruitful, with the two cities signing a tourism and business cooperation agreement in 2011.

What other cities around the world would befit a sister city arrangement with Edmonton? Here are six suggestions.


1) Adelaide, Australia
Source: hubaustralia.com

With the notable exception of its famously sublime climate, Adelaide, the capital city of the state of South Australia, is arguably the world city that most closely resembles Edmonton. Its population is virtually identical to Edmonton's, as is its status as Australia's fifth largest city. It also serves a similar transportation and logistics role to Edmonton as the main air gateway to Australia's vast mining operations in the country's geographic centre. Want more parallels? It's also home to a thriving arts and culture scene, including the biggest fringe festival in the southern hemisphere. And as I pointed out in my recent post on Edmonton's airport predicament, it's also a city that has faced some of the same hurdles as Edmonton in building connections with the outside world. Adelaide - it's more or less Edmonton in the subtropics.


2) Dnipropetrovsk, Ukraine

Source: Wikipedia
Why the hell do we not have a sister city in the ancestral homeland of at least one out of every ten Edmontonians? While other Canadian cities have entered into civic partnerships with Ukrainian counterparts (Toronto with Kiev, Winnipeg with Lviv and Vancouver with Odessa), Edmonton, one of the most Ukrainian cities outside the Motherland has notably not done so. The central Ukrainian city of Dnipropetrovsk would seem to be an obvious choice. Not only does it not yet have a Canadian sister city, this riverside metropolis is of a similar size and economic profile to Edmonton. It is also a major educational centre in Ukraine, whose many post-secondary institutions include the National Mining University, a world-leader in resource extraction technology.


3) Concepción, Chile
Source: ab-imagensincriveis.blogspot.com

While it scarcely compares to the city's Ukrainian contingent, Edmonton's 3,000-strong Chilean community, most of whom came as refugees during the early Pinochet years, maintains an outsized presence within the city's Latin American population. Chilean accents dominate Spanish-language radio in Edmonton and empanadas and ceviche share shelf space with perogies and kubasa in the city's 'ethnic' grocery stores. Which Chilean city would be the best fit with Edmonton? The southern city of Concepción, with its metro population of just over one million, its renown as a "university town" (it's home to 15 universities) and its thriving music scene, would be a strong candidate.


4) Astana, Kazakhstan

Source: Wikipedia
A little-known fact about the Ukrainian diaspora of the late nineteenth century is that at the same time thousands of Ukrainian farmers migrated to the west, ultimately settling in the Canadian prairie provinces, an equally substantial contingent migrated eastward, settling in the steppes of what is now Akmola province in northeastern Kazakhstan. Today Kazakhstan is an independent republic that bears more than a passing similarity to Alberta, with its mountain and prairie vistas, extreme climate, multiethnic population and fast-growing economy dominated by oil and gas. At the centre of Akmola province is the country's new capital city of Astana, Kazakhstan's northern metropolis - and its Edmonton. (Almaty, the country's largest city to the south, is very much its Calgary.) Edmonton's architecture may not be as garish as Astana's, but the cities' roles, and the countries' historical and economic parallels, would make for an intriguing pairing.


5) Pasig City, Philippines


Source: Wikipedia
Of Alberta's total immigrant population of around 644,000, nearly 70,000 - about 11 per cent of the total - are of Philippine origin, making them the largest single immigrant group in the province. Edmonton's Filipino population is over 26,000, representing nearly three per cent of the city's total population. If Ukraine represents the city's ancestral past, the Philippines clearly represents its present. So who would we partner with in the land of Jeepneys and adobo chicken? With Winnipeg partnered with the Manila proper and Vancouver with Quezon City, that leaves Makati and Pasig among major Metro Manila cities without a Canadian partner. Makati, with its major agglomeration of banks and corporate head offices, might be a better match with Calgary, with Pasig, a major educational centre, home to the highly respected University of Asia and the Pacific, would be a logical partner for Edmonton.


6) Juba, South Sudan
Source: ssdnnetwork.com

Edmonton's increasingly diverse citizenry includes around 3,000 immigrants from the recently independent republic of South Sudan. The vast majority came to Canada as refugees in the late-1990s and early 2000s during the worst of Sudan's torturously long and cruel north-south civil war. As a relatively new contingent from a country still beset by instability and destitution, Edmonton's South Sudanese population retains a strong vested interest in their beleaguered homeland. Some have even returned to South Sudan to help set up infrastructure, while others continue to lobby on behalf of the country's people, which last month faced renewed unrest. A sister city partnership with the capital city of this young nation, especially one with strong ties to Alberta, would send a strong signal of solidarity to a country still struggling to survive.

Thursday, 26 December 2013

5 Reasons Northern Alberta Needs A Tourism Makeover

For the record, I love the new Travel Alberta marketing campaign "Remember To Breathe." It's a great catchphrase for a province with an enviable treasure-trove of awe-inspiring scenery and interesting things to do. Here's my problem with this ad, though. The imagery in it is overwhelmingly biased towards the southern part of the province. (For the record, I'm referring to the Edmonton-Jasper corridor as 'central' in this post.) Not to disparage the beauty of the province's southern prairies and Badlands or the majesty of Waterton and Banff or even Calgary's ever-more-impressive skyline, but is there really nothing north of Edmonton worth visiting?

Endless forest, dancing lights in Wood Buffalo National Park
(source: National Post)
Alberta, it's worth mentioning, is enormous. At 661,848 square kilometers in size it's larger than France or Ukraine and it would be the 41st largest country by land mass (between Burma and Afghanistan) were it to be independent. And like the aforementioned countries, Alberta's land mass is one of epic diversity, but as a result of a number of factors (relative population density, proximity to the United States and major rail lines, the economic ascendency of Calgary etc.) tourism in the province has been all but limited to its southern half. It's as though the southern half were France and the northern half were Afghanistan or Burma!

But unlike the latter two countries, northern Alberta's tourism woes cannot be blamed on wars, banditry, local insurgencies or xenophobic dictatorships intent on shutting out the world. Nor can it be blamed on a lack of attractions. Take, for example, Wood Buffalo National Park: Canada's largest national park and the second largest in the world (and a UNESCO World Heritage Site since 1983), home to the world's largest herd of free-roaming wood bison and one of only two nesting sites for the whooping crane. Or Peace River Country: a vast stretch of aspen parkland spanning northwestern Alberta and northeastern British Columbia and crucible of the Fur Trade. There's the historic hamlet of Fort Chipewyan, Alberta's oldest continually inhabited settlement and governing hub for the region's largest First Nations, the Mikisew Cree and Athabasca Chipewyan.

Grass dancers at Lac La Biche Powwow (source: Facebook)
There are great festivals too, like Slave Lake's North Country Fair - a hippie love-in/folk music festival on the shores of Lesser Slave Lake and Fort McMurray's YMM ArtFest, as well as the region's numerous Aboriginal-themed festivities (most notably Fort Mac's Métis Fest and National Aboriginal Day festivities). There are fishing, hunting and nature tours all across the region's endless lake-studded boreal forest landscape, including trips to remote fishing camps where your chances of encountering another human being are next to zero. And, of course, there are aerial tours of the region's most economically important - and controversial - feature, the Athabasca Oil Sands, tours which do much to quell the notion that the entire region (as opposed to a fraction of one percent of it) resembles a bomb-blighted wasteland.

Yet in spite of this, tourism in northern Alberta, as well as promotional muscle behind it, remains negligible at best. Apart from simply historical habit (the south has always been far more synonymous with tourism), this may be simply due to the fact that the region, with all its resource wealth, has never felt the need to develop a tourism sector. After all, with Fort McMurray Airport passenger traffic growing at an annual rate of 29 per cent (by far the fastest in the country), it's not as though people aren't coming to the region - they're just not doing it for pleasure. Which is a real shame, because in addition to the region's truly stunning physical landscape and abundance of things to do, northern Alberta would also benefit from a greater focus on attracting tourists for the following reasons:

1) Tourism is a truly recession-proof industry.

Still the only game in town (source: National Post)
Alberta economists talk about "boom and bust" economics with the same fatalistic tone that Japanese architects talk about earthquakes. And while this is unlikely to change anytime soon, a more diverse economy makes for less severe busts. And tourism, perhaps more than any other sector, is a great recession insurance policy. Not only does an abundance of local attractions provide more affordable alternatives to overseas travel in times of greater economic hardship (in turn pouring capital back into local communities), recessions make a country more affordable to overseas visitors. A vibrant tourism sector is therefore a great insurance policy for a region, particularly for one so prone to big economic ups and downs.

2) Tourism keeps people around.

While Fort McMurray continues its steady evolution from seasonal work camp to a real city, it still maintains a disproportionately high "shadow population" of seasonal workers. A more substantial tourism industry would be a further step in the city's evolution. As the Municipal District of Wood Buffalo's only real urban settlement, Fort Mac is the logical hub for a full-fledged Wood Buffalo tourism industry, and it's not hard to imagine the place as a new Jasper or Banff, replete with superb eateries, lodgings, coffee shops, retail outlets, live music venues and art galleries, which would not only create jobs but also curb the outflow of people following their two weeks on the oilpatch.

3) It would be a great boon for the region's Aboriginal people.

Northern Alberta is not only home to tremendous cultural diversity among its First Nation and Métis communities, but it also some of the country's most economically successful Aboriginal groups. While the oil sands continue to cause much consternation and division among the region's First Nations, there's no denying their positive impact on many communities. The Fort McKay and Fort McMurray bands are amongst the wealthiest First Nations in the country, and the Fort Chipewyan region's Mikisew Cree and Athabasca Chipewyan First Nations have both built successful groups of companies that encompass everything from trucking to ecotourism. Some of the region's Aboriginal tourism drivers, such as the wonderful Mikisew Sport Fishing and the fantastic Aboriginal hotelier group Sawridge, are very much market-ready, while others need more time and support to reach that point. Considering the widespread interest in Aboriginal culture and traditions among European and Asian tourists, this would seem to be a natural magnet - and a huge potential benefit to the local population.

4) It would help combat the region's enduring PR problem.

If only Fort McMurray looked like this! (source: Globeimages.net)
When Neil Young compared Fort McMurray to Hiroshima, my initial reaction was that this was a rather unflattering thing to say about one of modern Japan's prettiest and most hospitable metropolitan centres. It also reminded me of one of the other great benefits of tourism: combating unfounded negative stereotypes. When it comes to shedding a bad image, nothing beats tourism. The latest issue of National Geographic Traveler lists former hellholes Rwanda and Sarajevo among its top twenty "must-visit" destinations of 2014 (together with the now recovered and rejuvenated New Orleans, ranked at #1), and tourism looks to help lift long-beleaguered Burma as it emerges from fifty years of despotism and destitution. Tourism also stands to help northern Alberta shed its unfounded reputation as an environmental disaster zone akin to western Kazakhstan's nuclear test zones (see Kazakhstan's noble attempt to reinvent itself as a tourist destination), which in turn would do wonders for Alberta and Canada's reputations abroad.

5) Northern Alberta is Canada writ small.

The current state of Northern Alberta's economy is very much reflective of Canada as a whole - thriving but woefully under-diversified. Once a global leader in the tourism industry (ranked second behind Italy as recently as the 1970s), Canada has become a colossal global underachiever, with tourism revenues having dropped 20 per cent since 2000 and the country now ranked 18th in overseas visitors, behind the likes of Saudi Arabia and Ukraine. There are many reasons for that, including the high cost of internal travel, prohibitively high aviation fees and tariffs, protectionist airline policies, unfriendly visa regimes and a plethora of emerging market competitors, but the main reason is simple: it hasn't been prioritized. Many observers have pointed this out, and yet political will to curb Canada's international tourism demise remains in short supply.

Financial basketcase turned tourism darling. Skál!
(source: National Geographic)
Why should any of us care? See Reason #1. Consider the case of Iceland, which in 2012 was ranked 16th overall in spite of having less than one per cent of Canada's population. Prior to Iceland's 2008 banking meltdown the country already enjoyed an international reputation as a "cool" destination thanks to its otherworldly landscape, surprisingly temperate climate, fascinating ancient history and hip modern art, music and design scene. Then when the country's economy collapsed (taking its overvalued currency with it), the country's government and private sector sprung into action , promoting Iceland as a fashionable alternative gateway to Europe, together with its enterprising national air carrier Icelandair, offering transatlantic passengers the option of flying to Europe from smaller hubs (like Halifax and Boston) via Reykjavik and stopping off in the land of Erik the Red and Björk at no extra cost.

Result? When Icelandair launched non-stop flights out of Edmonton International Airport to much local fanfare, the airline quickly found no shortage of demand on the Alberta side for travel to Iceland as well as to continental destinations like Paris, Amsterdam and Barcelona. Filling the planes on the way back with anything other than Canadians returning to their regular lives, on the other hand, has proven to be more challenging. That could change. Northern Alberta, and indeed western Canada as a whole, has at least as much going for it tourism-wise as pint-sized Iceland. Edmonton, with its multitude of arts festivals, resplendent park network and increasingly ambitious architecture, makes a compelling foil for Reykjavik, and the haunting landscape of boreal Alberta, as well of course as the Rockies, the Badlands and the postcard cowboy landscapes of the prairies, ought to be drawing Europeans by the thousands. They're not. Not even close.

Let's try to do something about this in 2014. Starting with Alberta's neglected north.

Sunday, 4 August 2013

BREAK SOMETHING EDMONTON (A Punk DIY Approach to Civic Discourse)

 
Happy Heritage Weekend, everyone! For those of you not from here, the Heritage Day long weekend is the apogee of Edmonton's glorious but cruelly short summer, that time of the year when Edmontonians are at their happiest and energetic, each one trying to outdo one another in having a "Really Good Time." As such, I couldn't think of a better time to launch my own grassroots campaign aimed at kicking civic discourse in this city up a notch. Here we go.

For those new to this blog, I've been an Edmonton resident since November of 2008 and I've somewhat grudgingly come to love the place. I say 'grudgingly' not because of any ill feeling towards the city, but because I really never had any intention of ending up here. Having grown up Victoria, B.C. I always identified myself as a west coast kid, and certainly never imagined I'd end up building a life here in central Alberta. And yet here I am, far away from granola-munchin', dope-smokin', pipeline-protestin' Van Isle with a career stretched ahead of me here. I'm an Edmontonian now. Curse you Edmonton!

But that said, I really do like my adopted hometown. As Canada's fastest-growing urban centre at the heart of Canada's biggest growth engine, there's an energy here that you don't see in many places. There's a palpable sense of optimism that big things are possible. The city's political culture is complex, defying normal left/right characterizations, and above all else pragmatic. And the arts scene here trumps experienced anywhere else in the country. The grassroots support for the arts is phenomenal, and unlike in larger centres like New York, Montreal and Vancouver, artists here actually seem to help each other rather than stick to their own factions. And as for the climate, well, it's a great place to be a creative person. As a modern dance colleague of mine aptly put it, "In winter we huddle indoors and create projects, and in summer we bring them out for the festivals." Makes perfect sense to me.

Todd Babiak, Edmonton man-crush #1
As a professional communicator in the city, I've found the PR/marketing/communications community here in Edmonton to be genuinely warm and supportive, and I've succeeded in making many friends within it, within a very short period. And this same sort of collaborative energy is very apparent within this professional community as well. The "Make Something Edmonton" campaign is a clear example of this. The campaign, for those of you unfamiliar with it, was launched by author, bad-boy journalist and quintessential Edmontonian Todd Babiak who sought to supplant the city's parade of underwhelming slogans like "City of Champions" and "Gateway to the North" with something more genuine. He coined the phrase "Make Something Edmonton," citing the city's enduring creativity and can-do spirit.

"People who are from here love the city but have a hard time explaining why," said Babiak at the IABC Edmonton "Dare To Lead" conference in May of this year. "And everyone else thinks it's a shithole." He then went on to explain that this is a city populated largely by people like me, people who never really intended to be here but ended up carving out a beguiling life in this deceptively pretty and enchanting city on the U-bend of the North Saskatchewan River. I consider that I've accomplished more professionally in my four and a half years here than I have in all of my professional career, and I very much credit the energy, openness and connectivity of the people in the Edmonton communications community who have supported me. I still dearly miss the coast, but I'm not about to move back there anytime soon.

But that doesn't mean I'm going to give Edmonton a free pass. After all, civil society, with which Edmonton is replete, is all for naught if you don't try to tackle a community's warts. And in homage to Todd Babiak and the Make Something Edmonton campaign, I would like to take this opportunity to launch my own corollary campaign entitled "Break Something Edmonton."

Now before you start sending me hate mail for inciting vandalism and wanton property damage, when I say "Break Something Edmonton" I of course don't mean that literally. The name is merely meant as a cheeky slogan that hearkens to the old punk DIY spirit as a means of breaking through a community's Gordian knots with radical, outside-the-box solutions. Everybody living anywhere has their own big pet peeves about their community, things they would desperately like to change. We all have our own personal axes to grind, be it institutionalized sexism, racism, poverty, anti-intellectualism, rampant bureaucracy, cultural elitism, potholes, dangerous driving etc. #BreakSomethingYEG is intended as a forum for such discussion as well as a space for formulating creative, DIY solutions that can help alleviate these problems.

There are only two rules to the #BreakSomethingYEG campaign. Firstly, you have to bring forward an existing problem and explain how it hinders civic live here in this city. And secondly, you have to propose a solution achievable both through lobbying and through individual actions. This is about grassroots solutions to complicated problems, so please don't bitch for its own sake without offering solutions. We're all good at complaining, but usually not as good at offering alternatives.

The river valley is very pretty. If you can get to it, that is.
With that, I'll start with my own personal Edmonton peeve, which is public transportation. To preface, this is not intended as a criticism of the Edmonton Transit System (ETS); in fact I've found the buses here to be remarkably punctual and the drivers extremely courteous. But as a system, ETS is woefully inadequate for a city of over 1 million people spread over a geographical area larger than Toronto. Unless you work in Edmonton's downtown core and live along either the very limited north-south axis of the LRT system or in the vicinity of West Edmonton Mall, with access to express buses, public transit is a time-consuming and frustrating way to get to and from work, especially in roughly 13-month period of the year when you're huddled in an unheated bus shelter in approximately 16 layers of clothing, shuffling from one foot to the other while your breath freezes and shatters at your feet.

But in actual fact my bone to pick with transit in Edmonton isn't just about inadequate service, it's about the overall public attitude towards it. In Edmonton people talk about improving public transit, but when it comes down to it it's not a priority for most, or at least among the economically privileged adults whose voices tend to dominate civic conversations. I'll never forget attending a talk by Dr. Ted Morton, who at the time was running for leadership of the Alberta Progressive Conservatives, and hearing him talk about public transit in Edmonton. "We need to make sure we provide good transit service for those students and young people who don't have cars." To me this entirely missed the point. A "good" transit system is one that everybody uses, from 21-year-old interns to 60-year-old company directors. What about trying to actually get people out of their cars?

I'll readily admit I'm part of the problem. In my four-plus years as a working professional in Edmonton, I've mostly used public transit to commute to and from work. When I worked at Native Counselling Services on 124 Street it was pretty straightforward, but significantly less so at Merit Contractors Association out in the city's northern industrial asteroid belt. And now working at Edmonton International Airport, getting to and from work has become such a production, involving a combination of transit buses and the Edmonton Skyshuttle service (free for staff, which is nice) that I finally broke down and opted for a second car for our two-person household. So now I'm among the ranks of Edmonton's single-occupancy car army, after swearing I never would be, clogging the roads and burning fossil fuel, because the alternative is spending an hour and a half commuting to work each day in a crowded shuttle.

Every problem has a solution. (source: pcl.com)
To give you an idea of the problem, imagine you live in Edmonton's relatively low-income northeast and are contemplating taking a job in one of the new developments in the west of the city, say in the new Acheson Industrial Area in Parkland County, outside Edmonton's western boundary. By car the trip would take you about 20 minutes. By bus? Try over two hours, if you can even are get a bus connection. Not only is this a colossal obstacle for low-income people who can't afford a vehicle, but it's also a hindrance to business development on the city's energetic periphery. How much more commercial activity would you have if, for example, people had easy access to these areas from the city, and felt inclined to go for drinks in local pubs after work knowing they could stumble onto a comfortable bus thereafter? The area around Southgate Mall has boomed since the lengthening of the LRT line and the creation of a Japanese-style station/mall agglomeration there. You could have a dozen such developments around the city.

So why does the city of Edmonton, a city with one of the highest GDPs on the planet, continue to put up with a public transit system that many developing world cities would be embarrassed by? My feeling has always been that most Edmontonians don't think about it because they've never experienced what it's like to have a really good system. Many people in this city have visited London, Paris or Tokyo as tourists, but very few have actually lived and worked jobs in these places. I lived and worked in Tokyo for four and a half years, first as student and then  as a communications professional, and in all that time the thought of buying a car never even occurred to me. Mind you, Tokyo's daunting traffic and exorbitant parking fees were a factor, but the quality and quantity of subways and overground commuter trains made it totally unnecessary. And in Tokyo, everybody rides the train.

Public transit is often characterized as a liberal, left-wing issue, but pro-business fiscal conservatives also need to be concerned about Edmonton's sub-par transit system and low 11-percent rider rate (compared to 20 percent in Ottawa and 16 percent in Calgary). Already there are signs that the city's lack of user-friendly public transit is having a negative economic impact. In a recent conversation with Tom Koep, Manager of Economic Development and Tourism for Parkland County, he cited the Edmonton region's sub-par transit system as a major threat to economic growth in the city's currently thriving periphery by making it difficult for such areas to attract low-income workers.

“We need a regional transit plan,” says Koep. “So far we’ve seen a scotch tape approach, with St. Albert, Strathcona County, Leduc and Spruce Grove all developing their own systems. There are real transportation issues that need to be addressed. They're talking about building an overpass here which would cost three quarters of a billion dollars. That would pay for a hell of a lot of buses.”

TransMilenio BRT system in Bogota, Colombia (source: railforthevalley.com)
To its credit, Edmonton's municipal government under the leadership of outgoing mayor Stephen Mandel has truly walked the talk when it comes to public transit, with LRT expansion not just on the books but under construction. But there's much more that could be done in the city to encourage transit use, and at significantly lower cost than building expensive rapid transit lines. What about a Bus Rapid Transit system like that originally developed in the Brazilian city of Curitiba and now ubiquitous across South America and many other developing world cities like Istanbul, Jakarta and Ahmedabad, India? Articulated buses running on dedicated lanes along major arteries like St. Albert Trail, the Anthony Henday Highway, Stony Plain Road and so on would provide the same level of efficient service as a train system at a fraction of the cost. Ottawa has this system, with Saskatoon now set to introduce BRTs.

An even more straightforward answer would be a regional carpooling program. Why do we not have dedicated carpool lanes on the QEII and St. Albert Trail, like they do in cities like Vancouver? Carpool lanes coupled with a social media-driven carpooling program could, if done properly, significantly reduce the number of single-occupancy cars on the road. How about a social networking site dedicated to carpooling, giving Edmontonians the opportunity to both save a bit of money and do some good for the environment but also make new acquaintances and forge new business partnerships (and have good conversations) to and from work? It would strike me as fairly easy: you sign up, plug in your commute route, and meet up with people who live in your area and commute to roughly the same area you do. Besides, us grown ups are often complaining about how hard it is to meet new people. Why not do this?

Various carpooling apps, primarily aimed at parents driving kids to school, already exist, and most of which are free.The Carpool School Edition allows you to find out who lives near you and invite them to form a carpool group. You can add members of your group manually or import them from your contacts. The app allows you to manually create a schedule or generate one automatically based on your preferences. If you have a note or update for the group, you can add it in and everyone will be notified. How handy would it be to have an Edmonton-centred carpooling app designed around the needs of working professionals, drawing on your Facebook or LinkedIn contacts? Drop off your kids at school or your dog at the local Stay-n-Play, pick up a colleague at a designated point along the way, and voilà: one less car on the road.

How hard would this be? (source: beyond.ca)
So this is my #BreakSomethingYEG challenge: get out of your damn car, or find a carpooling partner. I realize this is easier said than done, but it takes a decisive shift to change deep-seeded attitudes. I will start with a call-out to anybody living in Edmonton's west end who commutes to the Nisku area near the airport. Want a carpooling buddy? I'm your man. And to anybody reading this post, I challenge you to do three things. Firstly, try taking the bus to work at least once a week. Secondly, try finding a carpooling counterpart, thereby making your trip to work (at least occasionally) a two-occupancy car deal. And thirdly, with a municipal election in Edmonton coming up shortly, press Councillors Leibovici, Iveson and Diotte on these issues - and remind them that this is not simply an issue for the city's students and "young people who don't have cars."

We may live in an oil and gas-rich region, but we all know we can't live like this forever, both for the sake of the planet and our regional economy. Let's put that #MakeSomethingYEG can-do ethos to the test and really start prioritizing public transportation, and reducing our enslavement to the single-occupancy car. We have tremendous civic energy here, as well as access to our leaders, especially now in the era of social media. If anybody can do it, it's us.

So what's your beef about this city, and your proposed remedy? Every problem has a solution, so let's hear yours!

Thursday, 1 August 2013

6 PR Copywriting Lessons From Religious Pamphlets

Source: www.jesusisyhwh.blogspot.com
I have a confession to make: I quite enjoy receiving leaflets from religious organizations. As a child growing up in an essentially secular family, I devoured faith-based pamphlets anytime they were dropped off at our house by the Watchtower Society or on the rare occasion I went to church, not really believing in it but bewitched by the clarity and audacity of the claims made therein. My fascination with sectarian propaganda turned into a master's thesis on religious racketeering in 1930s Japan, and my time as a researcher in Japan included zealous collecting of handouts from every two-bit religious sect I could find.

Today as a PR professional, my fascination with religious pamphlets still abides, and while I no longer physically collect them, I always read them from beginning to end when they arrive in the mailbox. Furthermore, in my new professional capacity I have a new-found respect for the people who write these things. Love them or hate them, we could all learn a thing or two about content creation and key messages from the Watchtower people and other religious pamphleteers, and they serve as a great model for students of public relations.

Religion is without a doubt humankind's first attempt at public relations, and all of history's prophetic figures have been PR people of one sort or another. What were Moses' tablets but a Bronze-Age PowerPoint presentation of ten key messages? The Prophet Muhammad, prior to his revelations, was well known for his negotiation and peace-making skills between warring tribes, leading one Muslim PR blogger to describe him as the best PR man who ever lived. And Jesus of Nazareth, if you look past the conjuring tricks and questionable claims, was no less than the greatest ever spokesman for not being a dick.

I don't intend on getting into a Christopher Hitchens-type debate over whether religion is a force of good or evil in the world. Compelling arguments could (and regularly are) made for both, and in any case I don't know how useful a debate this is anyway. But what I think can't be argued is that the communications model that the forces of organized religion have developed and fine-tuned over the course of 5,000 years is nothing short of brilliant, and that anybody planning on a career in communications would be well recommended to take a serious look at the world's religious sects, and specifically their messaging.

And as for those Jehovah's Witnesses pamphlets that occasionally appear at your door, at times presented to you in person, don't turn them down and don't put them straight into the recycling bin. Read them. In addition to being remarkably well written much of the time, they embody many important lessons for today's PR professional. Here are a few takeaways from Watchtower Society collateral.

1. State their mission clearly right off the bat.

As I type I'm staring at a JW brochure that was dropped off at our house the other day. The opening salvo: "Would you like to know the truth?" OK, we're talking about deep, universal truths, and even if the truth they propose turns out to be outlandish and doesn't ring true, it's still an appealing sales pitch. I mean, who doesn't want to know the truth? Granted, we all blanket ourselves in convenient self-deceptive untruths now and then, but at our more calm and meditative moments, we all want to know the truth. And with this as a lead, you're immediately drawn in with the anticipation of some sort of 'eureka' moment.

2. Use clear, simple language.

It goes without saying that religious copywriters write with one purpose in mind: to be understood by as wide a range of people as possible. Mind you, religious leaders can be terribly ambiguous and confusing much of the time, but on a basic level religious propagandists want to convince you that their worldview is the best one out there and you should join them. The pamphlet in front of me moves on to a series of bullets which succinctly capture the big questions that every human being at one point or another has contemplated.

  • Does God really care about us?
  • Will war and suffering ever end?
  • What happens to us when we die?
  • Is there any hope for the dead?
  • How can I pray and be heard by God?
  • How can I find happiness in life?

Writing doesn't get much more crystal-clear than this. It's virtually perfect, and any corporate copywriter producing materials for their employer would be well off taking a page out of the Jehovah's Witnesses' book of message crafting.

3. Know your audience.

When I pick up a religious pamphlet, it's generally not because I'm looking for deep truths about life, the universe and everything. (I'm much more likely to pick up Douglas Adams for this.) However, it's probably safe to say that people like me aren't the intended reader of religious leaflets. The successful public relations campaign attempts to sway the targeted public in one direction or another by appealing to that group's specific needs and circumstances, like promising "more flights to more places" or to "support the growth of open shop construction." Or the promise of eternal life in the presence of a loving God for those who embrace His message.

4. It's all about those key messages.

In a recent TED lecture entitled 'Atheism 2.0' philosopher Alain de Botton noted that while in the secular world we tend to assume people need to hear something once and we've got it, whereas religious leaders recognize that message need to be repeated in order for them to sink in. In public relations we call the former school of thought the "Magic Bullet Theory" and everybody with any experience in the industry knows this never works. The central tenant of the Christian faith, namely that all can be saved through Jesus Christ, punctuates every single piece of literature the church has ever produced, from the New Testament onward, hence why the message has stuck.

5. Provide ample supportive 'evidence'.

I know I'm going to get crucified (put intended) by the Nu-Atheists out there for characterizing scriptural passages as 'evidence', but if your conversational context is indeed religion, then your storehouse of facts and figures is by definition going to be religious scripture. And religious pamphlets always provide an ample volume of this, with every supposition backed up by Biblical, Qur'anic or Sutric passages. Ask a rhetorical question, give the reader and answer and back it up with a quote from the Holy Book. It's the same formula one uses in a business case, except substitute the New Testament for the latest data from Abacus or Statistics Canada.

6. Always end with a call to action... and contact info.

In the end, the purpose of public relations is to persuade people to do something, be that buy a product, use a service, vote for a candidate or protest against something. And for this reason, a PR campaign is useless unless it contains a clearly stated call to action, a "Here's what you can do" section. And on this too, PR pros would be well-advised to look at religious leaflets. Ultimately the purpose of these brochures is to put butts in pews or on prayer mats by giving people a compelling reason to attend church/mosque/whatever, and then giving them info on how to find one near them.

These days, religious pamphlets invariably direct the reader to online resources. The Watchtower Society has - it should be noted - a truly amazing website, one of the best I've ever seen. It's available in virtually every language in existence, from Acholi to Zapoteca, and will locate the nearest JW congregation to you wherever you live (unless you live somewhere like North Korea where their church is banned). I still have no intention of joining their ranks, but I have to hand it to the JW's for being extremely skilled PR people. Their teachings on the cosmos and on blood transfusions may be wacky as hell, but they could all teach us a thing or two about effective communication.